Responsible Gaming Comes First at Royal Aces

19+ Only, Verified Before You Play

Royal Aces is restricted to players aged 19 and over, matching the minimum legal gambling age used across the Canadian provinces where we accept players. We ask for identity documents during account verification, and any account we cannot confirm as belonging to a player of legal age gets suspended until it is resolved. This is not a formality. Underage gambling protection is the first line of everything else we do.

If you are registering on behalf of someone else, sharing an account with a family member or using a payment method that is not in your own name, stop. Accounts must be personal, single-owner and matched to a real, verified identity.

Deposit Limits: Set Your Own Ceiling

From your account dashboard you can set daily, weekly or monthly deposit limits in CAD. Once a limit is in place, it stays in place until the cool-down period on changes expires, usually 24 to 72 hours for increases. Lowering a limit takes effect immediately. This delay is intentional: it stops a limit change made in the heat of the moment from undoing the point of having one.

• Daily, weekly and monthly deposit caps, set in Canadian dollars
• Session reminders you can enable to track time spent playing
• Loss limits to cap how much you are prepared to be down in a given period
• Cool-off periods of 24 hours up to 30 days, pausing your account without closing it
• Full self-exclusion for longer breaks, from six months up to permanent closure

Cool-Off vs. Self-Exclusion

A cool-off is short and reversible. You pick a window, your account is locked for that stretch, and it reopens automatically once the period ends. Self-exclusion is heavier: it is designed for players who need a longer or indefinite break, marketing emails stop, and reactivating the account requires a manual request once the exclusion period is over. Neither option requires you to explain yourself. Both can be requested through live chat or support email, and both take effect immediately once confirmed.

ConnexOntario: Free, Confidential, Always Open

Royal Aces is not a counselling service, and we do not pretend to be one. For that, we point every Canadian player toward ConnexOntario, a free and confidential support line covering problem gambling, mental health and addiction services. You can reach ConnexOntario at 1-866-531-2600 or online at https://www.connexontario.ca/, any hour of any day. They do not require you to be an Ontario resident to talk to you, and calls are not shared with Royal Aces or any operator.

If gambling has started to affect your sleep, your relationships, your work or your finances, that is the moment to call, not after things get worse. ConnexOntario can also direct you to in-person and regional resources depending on where in Canada you live.

Signs Worth Paying Attention To

• Chasing losses by increasing bets to try to win back money already lost
• Spending more time or money than planned on a regular basis
• Borrowing money, using credit or selling things to fund play
• Hiding play from family, friends or a partner
• Feeling irritable, anxious or low when not playing
• Neglecting work, study or household responsibilities because of play

None of these on its own is proof of a problem, but two or three together are worth taking seriously. Setting a deposit limit or a cool-off period at that point is not an overreaction, it is exactly what the tools exist for.

Third-Party Blocking Software

Beyond account-level tools, independent blocking software such as Gamban and BetBlocker can restrict access to gambling sites and apps at the device level, useful if you want a barrier that does not rely on willpower alone during a break. These tools work across devices and are not something Royal Aces controls or profits from, they exist purely for player protection.

Related Pages

For account and banking context alongside these tools, see our Terms and Conditions, the Payments page for deposit and withdrawal mechanics, and About Royal Aces for how the site is run. Ready to play within your own limits? Register here.